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  • ☆ ☆ ☆ ☆
    I sent my 4 yr old and 4 month old here for 3 weeks, theyre teachers we're great with them. Not sure what the Hispanic lady and her gay assistant had going on but it immediately threw up a red flag for me, i suspect theyre cheating people out of money because a mistake made on there end was blown out of proportion when i question them about it and several lies we're told. Stil not sure as to what the lies were for, but i immediately removed my kids the next day because the coordinator got nasty and rude. I sensed a very sneaky vibe, as if they are trying to cover up something. I would not recommend this place not because of the "environment", because that seemed fine but because i wouldn't feel safe leaving my children with adults who are liars and exhibiting sneaky, rude ans questionable behavior.
    By Yana Janae, July 26, 2017
  • ☆ ☆ ☆ ☆
    I've never been one to write a review, but this has to be done. I urge anyone transitioning to Calvin Moody's office consider what I share here before remaining. I've been with State Farm over 10 years. I was switched to this agent office after my original agent, Betty Leather's retired. Since the switch it has been one terrible experience after another. The first call I made after receiving a bill with this office documented on it, they had no idea who I was. They told me they needed to call the main office to get my policy information and would call me back. Never called me back. I had to call again through the main office so they could provide Calvin's Moody office my information. This was the very first experience working with them. In my household we have multiple State Farm policy holders. I expect when I give them my name and account they should easily be able to see what policies I have. Not the case. Each and every time they confuse policy information between policy holder in the household and apparently poorly document calls and written request because I often have to repeat the same information for every call the first few minutes of the call to get my new request or inquiry started. They incorrectly added my mother to my policy after she clearly stated she needs a separate policy. To remove her from my policy I was informed I had to come into the office and complete a form. Inconvenience me, but I did go into the office to sit there over 30 minutes while three different people (including Calvin) figure out what form I needed to complete. It took the 3rd staff member to tell the first two how I needed to fill out the form and the 3rd staff member surprisingly was not Calvin. The last call was in regards to a new car I added to my policy of which I worked with Quincy. He initially set-up the new car and provided the annual premium and monthly payments of which I made the first payment to him over the phone. Received a bill and not at all the premium we discussed and I paid for. On the last call, I asked why the bill was more and he did not know, would find out and call me back. He did actually call me back, but could only explain a portion of the increase. Then blatantly lied and said that he did inform me during the set-up the monthly payment on the bill is what he told me it would be. As I questioned him he became more and more frustrated, ask me if I wanted to speak to someone else. I told him I did not, he was the one that set up the policy change, took the payment and I need him to explain the changes. He then said he was done with the call, if I wanted to talk to someone else to call back and hung up. This is how they represent State Farm. I can give you one detailed example of poor customer service and or poorly trained staff call after another, but there just isn't enough character space to do that here. So in a nutshell: - undocumented cancel coverage as a result still receiving a bill -quote and pay one agreed monthly premium for a new policy to receive the first bill over $60 more -they often do not answer the phone and have to call the main SF office for them to connect the call -Unprofessional and rude staff members (not all but more than there should be) If you decide to stay with this office I sincerely hope they have improved their Customer Service and have educated some staff members so your experience is much better than mine. I apologize for the typos and grammatical errors. This was pouring out of me so quickly I had to get it down. Thank you for taking the time to read this review
    By Bnai Jackson, June 22, 2017

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